Service Highlights:
- Perfect for multi-site & homeworkers
- From only £10 per agent, per month
- Full Call Control & Call Scripting & CRM Integration
Full Details:
The more productive your call centre agents and customer service staff the more productive your business. This usually translates into more sales. It doesn’t matter if you are a small business with 2 employees or a global business with multiple offices that follows the sun – we can help provide you with an agent desktop and call scripting solution.
We can help with agent desktop & call scripting in ALL business SECTORS.
We provide you with the ability to let yourself, your staff and agents work from anywhere.
All you need is a telephone, PC & broadband. Any phone will do – basic home phone, mobile phone or office telephone connected to a PBX, etc, Virtual Voice Services also offers a full inbuilt VoIP solution.
Our AGENT DESKTOP solutions provides all of the features and functions (And more) that you would expect from a software solution that runs in many call centres around the world. Virtual Voice Services solution is however supplied on a hosted model with low user monthly fees and no large CAPEX fees.
Our high Level Features are:
- Lets Agents have full control of calls via a browser based application rather than an expensive handset / call centre turret
- Agents have access to our call scripting solution so that they can be guided through calls in a controlled manner and have full access to useful information easily
- Supervisors can view enhanced real-time REPORTS on performance & KPI’s
- AGENT DESKTOP also provides Wallboard displays that can be viewed on plasmas or projected
- Customised output solutions to allow the immediate delivery of information collected within the call by the call centre agent
Service Highlights:
- Never Miss Another Call
- Full Web Based Advanced Reporting At No Charge
- Never Miss Another Call
Full Details:
At Virtual Voice Services we understand that some of our customers prefer to start really small with some of our basic Call Control products. We offer 07/08/09 and 01/02 telephone numbers and we also offer some FREE SOLUTIONS to help you manage your calls as well as some low cost more highly featured options.
Basic Number Translation. Choose a telephone number and direct it to any UK land-line number and get access to our complete REPORTING at absolutely no charge for calls or rentals for the life of your number.
Other Basic Call Control Solutions
Locator
Callers call one of our issued numbers and our system tries up to 4 “target” numbers for you in a simple sequence
Finder
Callers have a single number and our service tries different numbers at different times of day – 9am – 11am – Home Office, 11am – 3pm – Office. 3pm onwards – Mobile etc…
Whisper
If you have multiple numbers would it be useful to have a “whisper” of which company the caller has phoned before answering
Menu
A simple service – Press 1 for sales, 2 for accounts etc.. – Different “Target Numbers” will be tried dependant on the selection by the caller
Messenger
You have a single number and our system tries up to 4 “target” numbers for you in a simple sequence with the addition of a Voicemail2Email service
Basic Translation with Voicemail
A Basic number translation service with the addition of Voicemail2Email
Service Highlights:
- From only £100 to setup
- From only £15 per month Service Rental
- Perfect For Multi-Site/ Homeworkers
Full Details:
Many businesses and organisations require calls to be recorded for training, security and compliance purposes.
Our call recording solutions allows you to record INBOUND and OUTBOUND calls without ANY onsite hardware.
Call recording can then be replayed through any internet connected PC - You don't even need any special software downloaded!
It doesn't matter if you are a small business with 2 employees or a global business with multiple offices that follows the sun - we can help you with call recording service.
In fact we can provide ALL business SECTORS with call recording solutions.
We will provide you with the ability to let yourself, your staff and agents work from anywhere. All you need is a telephone, PC & broadband. Any phone will do - basic home phone, mobile phone or office telephone connected to a PBX.
Our CALL RECORDING solutions provides all of the features and functions (And more) that you would expect from a hardware based solution without the expense or hassle.
Call Recording High Level Features are:
Record INBOUND and OUTBOUND calls on any telephone line via our network service including home workers and branch offices WITHOUT ANY HARDWARE
Listen to calls in real-time from any Internet connected PC across your complete service. Ideal for managing Home-workers using a Virtual Call Centre.
Output results from the campaign in any format : excel, email, ftp, http request so that results are joined up with your other systems
Calls can be stored securely online or downloaded in batch and deleted to ensure that you always have access to your call recordings
Call Recordings can be automatically emailed or sent to an FTP location at the end of each call to ensure that call recording are where you want them when you want them
Calls can be recorded either all of the time (100%), as a percentage of incoming calls (33% for example) or on Demand by an agent or supervisor selecting a call recording to start
In depth real-time & historic REPORTING solution so that call recordings and call details are available online whenever you need them.
Unlimited calls queued in our network so you can vastly reduce your current fixed costs by reducing line rentals
Use our AGENT DESKTOP solution for great call control to ensure you supply the best service to your customers
All calls can use our CALL RECORDING service to provide a constant record of all calls
In depth real-time & historic REPORTING solution. Every call uniquely logged for over 400 elements of detail reported on per call
Buy Now
The below price is for unlimited users and includes FREE REPORTING on all calls
Features:
Features:
Record INBOUND and OUTBOUND calls on any telephone line via our network service including home workers and branch offices WITHOUT ANY HARDWARE
Listen to calls in real-time from any Internet connected PC across your complete service. Ideal for managing Home-workers using a Virtual Call Centre.
Output results from the campaign in any format : excel, email, ftp, http request so that results are joined up with your other systems.
Calls can be stored securely online or downloaded in batch and deleted to ensure that you always have access to your call recordings.
Call Recordings can be automatically emailed or sent to an FTP location at the end of each call to ensure that call recording are where you want them when you want them.
Calls can be recorded either all of the time (100%), as a percentage of incoming calls (33% for example) or on Demand by an agent or supervisor selecting a call recording to start.
In depth real-time & historic REPORTING solution so that call recordings and call details are available online whenever you need them.
Buy Now
The below price is for unlimited users and includes FREE REPORTING on all calls
Price Details:
Price Info:
From £100.00 Set-up
From £15.00 Service Rental Per Month
Recorded Calls Charged From £0.008ppm* on top of our normal Call Charges
Secure Online Storage - £5.00 per 1000 Minutes per month
* 0 - 2500 minutes of Recording - £0.015ppm
2501 - 10,000 minutes per month - £0.01ppm
10,001 - 25,000 minutes per month £0.009ppm
25,001 - 50,000 minutes per month £0.008ppm
50,000 Minutes + - Call For Quote
Buy Now
The below price is for unlimited users and includes FREE REPORTING on all calls
Service Highlights:
- Build your brand
- Get your business seen with professional marketing material
- Get the visual edge over your competition
Full Details:
We can provide you with a total solution from designing your logo and branding to producing your website and aranging business solutions such as integrated online business chat with your website. Whether your business is already established or just starting out, if you're looking for ways of not only increasing you
r customer support and telephony through business solutions, but also your brand's aesthetic appearance, Virtual Voice Services can help you and your business today.
Virtual Voice Services can provide a range of design services for your business, including:
- Brochure design
- PDF design
- Logo design
- Website design
...and more
Virtual Voice Services will ensure that that whatever we deisgn, will sit well an adhere to your brand guidelines. Get your business seen through professionally design marketing material with Virtual Voice Connect, providers of Internet Marketing Solutions.
To find out more or to get started call us today on 0844 310 4635 or request a free quote and we'll get back to you as soon as possible.
Service Highlights:
- No need for a fax machine
- Delivery to single or multiple email addresses
- Choose your format (PDF, JPEG, or TIFF)
Full Details:
When you're too busy to accept a business call, the Virtual Voice Services phone system will email you your voicemails and faxes.
So you can focus on what really matters: 
Building your business.
Better yet, the Virtual Voice Services Hosted Telephone System will even transrcibe your voicemails to text, so you can read your voicemails and save even more time. Make sure that you never miss another opportunity to provide a great customer and business experience
Call us for more information on +44 (0)844 310 4635
Features:
A very simple solution, which provides your business with inbound fax facilities. This is great if you receive lots of faxes as you only need to print the ones you need to, the rest can be saved to your computer. You can choose to receive your faxed in a number of formats, including PDF, JPEG and TIFF.
If you have lots of fax machines, but would like to keep the numbers and not the fax machines, talk to us as we can bring your numbers on to our platform to still receive faxes, so you don’t even need to change your fax numbers.
Price Details:
To get a price for your business needs, request a free quote from us today and we'll get back to you as soon as possible.
Service Highlights:
- Prices from £6 Per User
- Free "On Net" calls
- Includes Auto Attendant & Voicemail
Full Details:
What Does a Hosted Telephone System Mean To My Business?
Moving your office telecommunications to the Virtual Voice Business Phone VoIP System isn't just about saving money on calls.
Smart companies will make the transition because of many other reasons. This includes improved business communication, customer service, and increased employee productivity, mobility and future-proofing.
The benefits of a hosted phone system are numerous and go beyond simple costs savings as customers have access to this technology without the associated problems of system acquisition, finance, deployment and support.
1) A State of the Art phone syst Hosted Phone System provides
10 reasons why a hosted phone system is good for SMEs
1) A State of the Art phone system
2) Future Proof
1. The Hosted Phone System is 'future proof,’ as soon as we introduce new features, we roll them out to our customers, so you won't have to worry about another large capital equipment upgrade a few years down the road.
3) Pay As You Grow
2. With Virtual Voice there are no penalties to start small and then add 'seats' to the VoIP system as you grow, as you only pay for the seats you need on a monthly basis.
4) Reduce Trunk Lines
3. Renting trunk lines from carriers isn't small change for most organisations that rely on voice for both internal communications and customer interaction. Trunk line rental is a significant part of monthly overhead cost, so why not reduce this outlay wherever and whenever possible?
5) Reduce Call Costs
4. While saving on calls is no longer the primary driver for adopting hosted VoIP systems, it can be a prime factor for organisations that have multiple offices requiring frequent voice communication, so not having to pay for that communication can reduce a large amount from an organisation's operational budget.
6) Instant Communication and Collaboration
5. VoIP telephones improve productivity and the ability to collaborate remotely by creating direct links between teleworkers and office-based workers with the click of a mouse; this creates a workplace without borders.
7) Seamless Teleworker Connectivity
6. The VoIP system makes it easy to integrate teleworkers into the business telephone system through their own broadband connections. Additionally, your customers will be able to reach your teleworkers through your corporate switchboard, regardless of where the worker is physically located.
8) Respond More Quickly to Customers
7. With a Hosted VoIP system, companies can improve customer communication by providing them with VoIP telephones that allow them to contact your sales and service departments directly, for free.
9) Cut Move, Addition and Change Costs
8. Every time your company moves, adds, or changes a conventional telephone connection, it costs money. With VoIP, your network configuration is software programmable and its voice signals are carried over your business LAN - this means that you can administer the changes yourself.
10) Your Number Moves With You
9. Unlike traditional numbers, you can take your number with you, down the road, to another town, or even another country as the VoIP system is not dependent upon your geographic location.
business customers with a leading edge phone system without th 10.
10. Virtual Voice Hosted Phone System provides business customers with a leading edge phone system without the associated capital cost. From day one you will have a system that delivers all the current features plus tomorrows as they become available.
Features:
Free On-Net Phone Calls
With our VoIP business phone system, On-Net calls (internet or VoIP to VoIP) are free and unlimited. Enable your co-workers so that you can talk to them for free, whether they are in the next room, building, city or on the other side of the world - they are just one extension away!
Discounted Off-Net Phone Calls
Off-net calls are phone calls that are made to normal, PSTN (Public Switched Telephone Network) phones and mobile phones, wherever they are, at highly discounted rates.
Incoming Numbers (DIDs)
Each Coms Hosted VoIP account is issued with a UK Direct Inward Dial (DID) phone number that can handle 100 simultaneous calls. Typically, the DID number is directed to your Auto Attendant, which manages the call and transfers the caller to their chosen department or extension number. We can also issue international DID numbers.
Anonymous Call Rejection
Automatically reject incoming calls from parties who do not deliver their name or telephone number with the call. Required IP phone support.
Automatic Line / Direct Connect ("Hotline")
Automatically dial a pre-assigned number, or connect whenever a user goes off-hook or lifts the handset. This feature is configured on the SIP phone side using the dial-plan configuration parameter.
Auto Attendant (IVR)
The Auto Attendant answers incoming calls to your main number, and then routes them according to your requirements. The service can be time and date dependent, such that out-of-hours callers will hear a different message to callers who are calling during working hours. The Virtual Switchboard is configured via a web interface, enabling changes to be made to the system at any time and from any internet connection.
Call Data Records (CDRs)
CDRs are available directly after a call for viewing and downloading. CDRs are available online.
Call Forwarding on Busy
Automatically routes incoming calls for a given extension to another pre-selected number when the first extension is busy. This feature is implemented by configuring the follow-me service (choose "Follow-me when unavailable") and activating the Cfwd Busy Serv supplementary service on your IP phone.
Call Forwarding on No Answer
Automatically routes incoming calls for a given extension to another pre-selected number when there is no answer after a specified number of rings.
Call Forwarding to Multiple numbers Simultaneously
Automatically forwards calls to multiple internal extensions and external numbers simultaneously.
Call Hold
You can place a call on hold by tapping the receiver hook button, or by pressing the "hold" button, depending on what IP phone (hardware of software) you are using. Calls on hold are played "Music on Hold".
Call Parking
Allows the user to place a call on hold, move to a different location, and then resume the call from any other station in the Centrex by dialling a pickup code.
Call Pickup
When inbound calls are routed to a group of extensions that are set to ring simultaneously, any of the phones in that group can pickup the call.
Call Queuing
In conjunction with Coms's group hunting feature, the Call Queueing feature enables callers to be queued before their call is routed to an agent. When callers enter the queue they are informed about the number of callers ahead of them and, optionally, the estimated waiting time. Customers can define as many queues as they need and have the ability to forward callers to physical IP phones, or virtual accounts which have been configured for group hunting. Each queue can have its own "music on hold"..
Call Restrictions / Station Restrictions
Prevents certain types of calls from being made or received by particular stations. For example, phones in public areas can be blocked from making calls to external numbers, so as to prevent unauthorized users from incurring toll charges. Phones in certain areas may be blocked from receiving external calls in order to limit employees' ability to take personal calls. A wide variety of restrictions are available, covering incoming calls, outgoing calls, toll restrictions, code restrictions, and differential treatment for internal and external calls.
Call Return
Allows the user to make a call to the last party or number that called the user, regardless of whether the user answered the original call or knows the caller's identity. Requires support by the IP-Phone.
Call Transfer
Transfers an existing call to another party (inside or outside the group).
Call Waiting
Alerts the user to incoming calls when the user's line is busy with an established call. Upon hearing the Call Waiting tone, the user can put the current conversation on hold to answer the incoming call. Providing that the Call Waiting service has been enabled on the IP phone.
Caller ID
Allows the user to identify the name and telephone number of a calling party before answering an incoming call. The phone must have a display to show the caller ID.
Caller ID on Call Waiting
Allows a caller's name and number to be displayed when the called party is taking another call. The phone must have a display to show the caller ID, and the Call Waiting feature must be activated.
CLI Mapping for Outgoing Calls
The CLI, or number that is presented to "called" parties, can be set as an account default or varied on an extension by extension basis.
Conference Calling
The Coms Conferencing Service is an instant access conferencing system that can be reached by dialling a dedicated conferencing number of your choice, or it can be linked to a Coms Auto Attendant.
Consultation Hold
Calls can be put on hold by pressing the Transfer, switch-hook or flash button. After completing the second call, the user is automatically reconnected to the original call on hold.
Dial-by-Name Directory
If a caller does not know the extension number of the person they want to talk to, the caller can get connected by dialling the first three letters of the person's surname.
Distinctive Ringing
Uses a special ringing pattern to indicate whether an incoming call is from inside or outside the Centrex group. Supported by ComsX for the VPN Distinctive Dialling feature.
Extension Dialling
Any extension can be dialled directly from the Auto Attendant or from any other of your Coms phones.
Fax-to-Email
The Auto Attendant will answer fax calls and email an Acrobat .pdf file of the fax to a defined email address.
Group Ringing
The system can be set so that defined phones will ring on incoming or forwarded calls, with the call connecting to the extension that answers first.
Intercom Dialling
Allows users to call Centrex extensions by dialling a standard 4-digit code, instead of the entire 7-digit telephone number. Supported by ComsX via the Abbreviated Dialling feature.
Hunt Groups
Allows calls to be redirected to other predetermined lines when the line called is busy. Hunting allows a number of lines to be grouped into a "pool", so that incoming calls are directed to whichever of these lines is available. Supported by via the follow-me feature.
Message Waiting Audible
Provides the user with an audible notification - a "stutter" dial tone when messages have been left in the extension's voice mail system.
Message Waiting Visual
Provides the user with a visual indication when messages have been left in their voice mail system. This feature requires the phone to be able to display the appropriate icon or light.
Multiple Call Appearances
Multiple Call Appearances allow each station to have two or more appearances of the user's primary phone number. Each appearance gives the user the ability to handle one call. Consequently, Multiple Call Appearances allow the user to make and/or terminate multiple calls simultaneously. Unlike an analogue multiline phone, the station needs only one line (and one phone number) for Multiple Call Appearances. When the user is involved in a call on one call appearance and another call is offered on a different call appearance, the user may use the Caller ID information to decide whether to answer the ringing call appearance or let the call be forwarded to voicemail. To answer the ringing call appearance (or make a second simultaneous call), the user simply puts the first call appearance on hold. Calls on different appearances can be combined together to form a three-way conference call, supported via the follow-me feature. The primary phone number (account) is provisioned on the IP phone, and all the other appearances are created as accounts with the follow-me, configured to the primary account.
Music-On-Hold
Provides a musical interlude for callers who are waiting on hold. Every user can use the default one, or can upload his own music and get the background music they want.
Speed Dialling
Allows the user to dial frequently called telephone numbers using an abbreviated speed calling code instead of the entire number. The Speed Dial list can be accessed by all users on the system and can be used to dial internal and external numbers. Speed Dialling is called "Abbreviated Dialling"
Station Message Detail Recording (SMDR)
Allows the corporate telecom manager to receive call detail records on a per-station basis before the monthly telephone bill is issued. SMDR helps the customer control telephone fraud and abuse, perform accurate cost accounting, and analyze call patterns to identify opportunities for cost reductions.
Three-Way Conferencing (Three-way calling)
Allows the user to add a third party to an existing conversation forming a three-way conference call, SIP phone must support the 3-way calling feature.
Voicemail and Voicemail-to-Email
Each and every extension has its own configurable and customisable voice mail service. Voice messages can be accessed online, replayed over the phone, or forwarded to your email inbox.
Web Based End User Control Panel
Users of each and every VoIP extension can have total control of their own call forwarding and voice mail settings through personal web-based control panel.
Web Based System Administrators Login
Allows full administration of your overall account
Administrators have a "super user" level of access which, in addition to providing access to your Auto Attendant (IVR), allows them to have an overview of all users and the settings of each and every extension
[go up]ree On-Net Phone Calls
Price Details:
VVS Virtual PBX Pricing
Set-up & Rental Prices
Virtual Voice Hosted PBX Set-up - £100.00
Additional PBX Users - £6.00 Per Month
Call Recording - £5.00 Per User Per Month
Handsets
PolyCom 321 IP DeskPhone - £85.00
Siemens Gigaset Cordless IP Handset - £75.00
Call Charges
UK Landline Local & National - 1ppm
UK Mobile - 6ppm
Discounts available for companies spending more than £250.00 per month
Service Highlights:
- From only £100 Set-Up Fee
- From only £15 per month service rental
- Full Web Based Real-time Configuration
Full Details:
Hosted Interactive Voice Response Services / IVR solutions lets you automate processes, direct calls to the most appropriate resource & lets customers Self Serve (Account balances, PIN Resets etc..) to ensure that your call centre agents and customer services representatives are dealing with core calls rather than all calls...
It doesn't matter if you are a small business with 2 employees or a global business with multiple offices that follows the sun - we can help with all of your IVR service requirements.
In fact we can help with business communication solutions in ALL business SECTORS.
Our IVR solutions provides all of the features and functions (And more) that you would expect from a hardware based solution without the expense or hassle.
Our high Level Features are:
- Real-time web based self administration of all features & menu structures via any Internet connected PC
- The status of every call of your IVR services in real-time from any Internet connected PC
- Upload and administer your own IVR service prompts and also allow you to create prompts via leading Text to Speech (TTS) technology
- Unlimited calls within the IVR to allow your campaigns and calls to "burst" without worrying about capacity
- Great range of output options: HTTP request, email, SMS, FTP to ensure we can easily pull information in and out of our IVR services in real-time
- All calls can use our CALL RECORDING service
- In depth real-time & historic REPORTING solution to allow you to see every detail of every call
- Unlimited calls queued in our network so you can vastly reduce your current fixed costs by reducing line rentals
- Use our AGENT DESKTOP solution for great call control to ensure you supply the best service to your customers
- All calls can use our CALL RECORDING service to provide a constant record of all calls
- In depth real-time & historic REPORTING solution. Every call uniquely logged for over 400 elements of detail reported on per call
Take a look at the many benefits of an IVR system can do today, not just for your business, but for your consumers as well.
Features:
Features:
Process Unlimited Calls Via Our Carrier Grade 3 Site Service
Build Your Own IVR With Our Web Based Interface
Integrate With External Systems Easily With HTTP Requests, Email & SMS Integration
Easliy Manage & Upload Audio Files
Full Real-Time Reporting Solution
Plot & Manage Calls Based on Geo Location With Our Advanced Mapping Solutions
Full Bespoke Projects On Request
Price Details:
Price Info:
Set-up Fees:
Small IVR - Upto 10 Nodes - £100.00 Set-up
Medium IVR - Upto 50 Nodes - £150.00 Set-up
Large IVR - Unlimited Nodes - £500.00 Set-up
Configuration - £400.00 Per Day - Call For Quote
Feature Costs
Backup/Restore Bespoke IVR - £5.00 Per Month
HTTP Request Node - £75.00 Set-up - £20.00 Per Month - £0.005p per Request
CLI Check Node - £100.00 Set-up - £10.00 Rental Per Month
FTP Node - £25.00 Set-up - £5.00 Rental Per Month
Data Capture - £20.00 Set-up - £10.00 Rental Per Month
Region Map Node - £300.00 Set-up - £30.00 Rental Per Month
Event Initiation Node - £150.00 Set-up - £30.00 Rental Per Month
IVR Services can be very complex so please call for a bespoke Quote on 08000 114 171
Service Highlights:
- From only £150 to setup
- From only £25 per agent, per month
- Only 0.009ppm - UK Landlines & 6ppm Mobile
Full Details:
If given the choice most businesses would like to make more calls to their customers. Make more sales, control and report on your outbound calls via our HOSTED OUTBOUND PREDICTIVE DIALLER.
It doesn't matter if you are a small business with 2 employees or a large business looking for an extensive outbound calling campaign. In fact we can help with automated outbound calls in ALL business SECTORS.
We provide you with the ability to let yourself and your staff and agents participate in an outbound calling campaign from anywhere. All you need is a telephone, PC & broadband. Any phone will do - basic home phone, mobile phone or office telephone connected to a PBX, etc.
Our HOSTED PREDICTIVE DIALLER solutions provides all of the features and functions (And more) that you would expect from a hardware based solution without the expense or hassle, we also provide a fully blended enviroment so can seemlessly integrate Inbound Calls, Email Management & Web Chat via our Virtual Call Centre solution.
Our High level Features are:
- Manage your data and outbound call lists from any Internet connected PC to build great outbound campaigns
- View the status of all agents and calls in real-time from any Internet connected PC to ensure you stay in control - Includes Real-time agent call monitoring
- Output results from the campaign in any format: excel, email, ftp, http request so that results are joined up with your other systems
- Use our advanced agent GUI for great call control and provide great call guides for your outbound call agents
- All calls use our CALL RECORDING service to hear all outbound calls and allow monitoring of all your activities
- In depth real-time & historic REPORTING solution to allow you to see all aspects of your calls
Figure 1 - Hosted Predictive Dialler Supervisor Web Interface
Features:
Features:
Preview Dialling, Power Dialling & FULL Predictive Dialling Options
Full Campaign Management Facility
Automatically Manage Callbacks
Easy Data Import & Export Facility
Advanced Data Filtering By Agent or Supervisor Facility
Fully Scripted Call Guide
Calls Delivered either to "Normal Telephones" or via VoIP
Work from Anywhere - Office, Remote Office or Home-workers
In-Depth Reporting Functions
Blended Inbound/ Outbound Facilities
Call Recording Included with every solution at no charge
Price Details:
Pricing Info:
From £500.00 One Off Set-up Fee
From £15.00 Per Agent Per Month Service Rental
Calls to UK landlines - 0.009ppm (Less than a penny)
Calls to UK Mobiles - 6ppm
Call Recording - £0.00 - Included in call charge price
Companies with more than 50 Agents should call for an exact quote as discounts maybe possible
Service Highlights:
- Hold Customers Place In Queue
- Reduce Caller Wait Time In Peak Periods
- Lower 0800 Costs
Full Details:
If you handle inbound customer calls regardless of if they are sales calls, support calls or accounts calls, call queues are a sad fact of life. And if you've got customers in queues, you've usually got problems with customers basically not being as happy as you would wish.
Or maybe your call queues are more manageable, but at the huge expense of high staff costs to meet daily, monthly or yearly peaks - Few Call Centres are able to have the luxury of having staff just "waiting" for calls.
Either way, QCallback can help. QCallback gives 
your customers an alternative to sitting in long queues. They simply leave their details and hang up. QCallback does the rest, patiently holding for an available agent and only then automatically calling the customer back once the call reaches the front of the Queue.
According to our clients, QCallback:
- Improves contact centre productivity by smoothing out call peaks, enabling you to handle up to 15% more calls without the need for more agents
- Reduces agent talk-time because conversations are easier and include fewer complaints due to wait times
- Increases customer satisfaction because callers feel their time and business is valued
- Callers are impressed that you actually called them back as promised
- Improves sales and customer retention by
- Reducing the number of abandoned calls
- Creating more opportunities to cross-sell and up-sell as callers feel more receptive
- Increases employee morale by reducing staff stress levels since customers are not as frustrated allowing staff to control the call making their jobs easier
- We know that time and internal resources are scarce, so we've made QCallback quick and easy to get up and running. All of our services are provided from the VVS Service Cloud so you don't have to worry about running yet another complex technical project, support or upgrades - simply start using the technology and enjoying the great benefits.
Call us on +44 (0)844 310 4635 to talk to one of our skilled consultants today.
Features:
Allow customers to hold place in queue
Choose which numbers customers can recieve call-backs on (01, 02, 07 etc..)
Customise call prompts to collect callers telephone number
Choose how many redial attempts to make
Choose which agents should recieve call-backs
Create queues purely to handle call-backs
Call-backs configured per queue
Failed call-back alert via email or SMS
Price Details:
From £100.00 Set-up
From £10 Per Month Rental
Call Charges vary dependant on number range called
Service Highlights:
- Provided Free Of Charge With Every VVS Solution
- Advanced Reporting To A Granular Level of Detail
- Report on Multi-site & Homeworkers
Full Details:
Reporting is the cornerstone of any business solution but is so often an overlooked or ignored area by both customers and other suppliers in our industry.
Virtual Voice Services have paid particular attention to the depth and ease of use of our reporting solution.
Reports are available with EVERY service we offer right from the FREE services through to complex IVR and Virtual Call Centre solutions.
We are able to provide full detailed reports to help businesses in all SECTORS with custom reports available via our development team for your specific industry sector.
Our REPORTS covers both realtime and historic reports across all services
The high Level Features.
Secure web based access to view all real-time & historic data from any internet coonected PC - Work from anywhere!
Every single call that occurs within our system is given a unquie ID to allow graet tracking and reporting
Every single event that a call transitions thru is captured and the data can be used for reporting purposes
Over 200 pre-built reports with ease to use search and query facilities
Reports can be built and viewed online or data downloaded in excel or csv
CALL RECORDING records are fully visable within the overall call record if enabled
On Screen Real-time "call centre dashboards" can be built with our AGENT DESKTOP solution
Features:
Features
Price Details:
Service Highlights:
- SIP Trunk - £2.00 - DDI Number £1.00
- Choose Any Number Regardless of Location
- Reduce Line Rental - Reduce Call Charges
Full Details:
Virtual Voice Services delivers carrier class voice calls over SIP Trunks
SIP Trunks enable costly standard or ISDN (BRI or PRI) telephone lines to be replaced by a single IP connection.
SIP Trunking can be linked directly to an onsite IP-PBX or to a traditional PBX using a Gateway. Outgoing calls are then routed through the PBX and out via the SIP Trunk, rather
than using costly traditional phone lines.
Virtual Voice Services Unbreakable SIP Trunks
The "Unbreakable" service uses two independent internet connections to send and receive voice data between Coms and our customers, with voice data packets transmitted simultaneously over two internet connections and then re-assembled from both circuits in real-time to cut out any packet loss, jitter, latency or circuit loss.
Seven Steps to Better SIP Trunking / IP-PBX Security
There are industrial grade scanners operating 24/7 to find and exploit IP-PBX’s that are not secured.
Any PC or Network with direct access to the internet must be secured, using strong passwords, network security, firewalls and disabling unnecessary services, deploying an IP-PBX service is no different.
Before deploying an Asterisk based IP-PBX on the internet you MUST ensure it is secured against malicious attacks and hacks.
Seven Easy Steps to Better SIP Security on Asterisk:
1. Don’t accept SIP authentication requests from all IP addresses. Use the “permit=” and “deny=” lines in sip.conf to only allow a reasonable subset of IP addresses to reach each listed extension/user in your sip.conf file. Even if you accept inbound calls from “anywhere” (via [default]) don’t let those users reach authenticated elements!
2. Set “alwaysauthreject=yes” in your sip.conf file. This option has been around for a while (since 1.2?) but the default is “no”, which allows extension information leakage. Setting this to “yes” will reject bad authentication requests on valid usernames with the same rejection information as with invalid usernames, denying remote attackers the ability to detect existing extensions with brute-force guessing attacks.
3. Use STRONG passwords for SIP entities. This is probably the most important step you can take. Don’t just concatenate two words together and suffix it with “1? – if you’ve seen how sophisticated the tools are that guess passwords, you’d understand that trivial obfuscation like that is a minor hindrance to a modern CPU. Use symbols, numbers, and a mix of upper and lowercase letters at least 12 digits long.
4. Block your AMI manager ports. Use “permit=” and “deny=” lines in manager.conf to reduce inbound connections to known hosts only. Use strong passwords here, again at least 12 characters with a complex mix of symbols, numbers, and letters.
5. Allow only one or two calls at a time per SIP entity, where possible. At the worst, limiting your exposure to toll fraud is a wise thing to do. This also limits your exposure when legitimate password holders on your system lose control of their passphrase – writing it on the bottom of the SIP phone, for instance, which has been done seen.
6. Make your SIP usernames different than your extensions. While it is convenient to have extension “1234? map to SIP entry “1234? which is also SIP user “1234?, this is an easy target for attackers to guess SIP authentication names. Use the MAC address of the device, or some sort of combination of a common phrase + extension MD5 hash (example: from a shell prompt, try “md5 -s ThePassword5000?)
7. Ensure your [default] context is secure. Don’t allow unauthenticated callers to reach any contexts that allow toll calls. Permit only a limited number of active calls through your default context (use the “GROUP” function as a counter.) Prohibit unauthenticated calls entirely (if you don’t want them) by setting “allowguest=no” in the [general] part of sip.conf.
In summary:
These seven basic security measures will protect you against the vast majority of SIP-based brute-force attacks. Most of the SIP attackers are fools with tools – they are opportunists who see an easy way to defraud people who have not considered the costs of insecure methods.
Asterisk has some methods to prevent the most obvious attacks from succeeding at the network level, but the most effective method of protection are the administrative issues of password robustness and username obscurity.
Use Existing BT Numbers for Inbound SIP Trunks
Virtual Voice Services can port BT numbers onto our system, enabling customers to change a single line number into a multi line number and giving you the flexibility to take the number with you if you move down the road, to the next county or even to another country!
Please note that any numbers with services attached/associated to them (e.g. fax, broadband, alarm systems) will be ceased when the number is ported over to Virtual Voice Services. If your number has associated services, you will need to transfer these services to new number with BT before attempting to port.
Price Details:
SIP Trunk Prices
SIP Trunk - £2.00 Per Month
DDI Number - £1.00 Per Month
Local & National Calls - 1.3ppm
UK Mobile 9.5ppm
*Discounts can apply to customers whose call spend exceeds £500.00 per month
Service Highlights:
- From only £300 to setup
- From only £15 per agent, per month
- Perfect for multi-site/homeworker
Full Details:
Virtual Call Centres are changing the way that we can all do business.
It doesn't matter if you are a small business with 2 employees or a global business with multiple offices that follow the sun - We can help. In fact we can help with business communication solutions in ALL business SECTORS. We provide you with the ability to let yourself, your staff and your call centre agents work from anywhere with full control and the tools to act as if you were still centrally located. 
All you need is a telephone - Any phone will do - basic home phone, mobile phone or office telephone connected to a PBX, etc, our enhanced services also need a PC & broadband. Our Virtual Call Centre solutions provides all of the features and functions (And more) that you would expect from a hardware based solution without the expense or hassle, all of our solutions are provided through the Virtual Voice Services "Cloud".
Virtual Call Centre High Level Features:
- Real-time web based self administration of all features & services - you can control your call centre from anywhere
- View the status of all agents and calls in real-time from any Internet connected PC to ensure you stay in control
- Monitor and listen into ANY live call on your service regardless of where the call is being answered to make sure that quality and monitor are more possible than ever.
- Unlimited calls queued in our network so you can vastly reduce your current fixed costs by reducing line rentals
- Use our AGENT DESKTOP solution for great call control to ensure you supply the best service to your customers
- All calls can use our CALL RECORDING service to provide a constant record of all calls
- In depth real-time & historic REPORTING solution. Every call uniquely logged for over 400 elements of detail reported on per call
Features:
Price Details:
Price info:
Set-up Fees:
Small Virtual Call Centre - Upto 10 Nodes - £100.00 Set-up
Medium Virtual Call Centre - Upto 50 Nodes - £150.00 Set-up
Large Virtual Call Centre - Unlimited Nodes - £500.00 Set-up
Configuration - £400.00 Per Day - Call For Quote
Feature Costs
Backup/Restore Virtual Call Centre - £5.00 Per Month
Reports Subscription - £20.00 Per Month
Call Broadcast - £200.00 Set-up - £50.00 Per Month
Graphical Call Logs - £10.00 Per Month
Switchboard Node - £150.00 Set-up - £15.00 Per Month
Queued Call Back - £100.00 Set--up - £15.00 Per Month
Operator Groups - £30.00 Set-up - £10.00 Per Month
Mid Call Transfer - £75.00 Set-up - £7.50 Per Month
HTTP Request Node - £75.00 Set-up - £20.00 Per Month - £0.005p per Request
CLI Check Node - £100.00 Set-up - £10.00 Rental Per Month
FTP Node - £25.00 Set-up - £5.00 Rental Per Month
Data Capture - £20.00 Set-up - £10.00 Rental Per Month
Region Map Node - £300.00 Set-up - £30.00 Rental Per Month
Event Initiation Node - £150.00 Set-up - £30.00 Rental Per Month
You may also require Call Recording & Agent Desk-Top Licences
Virtual Call Centre Services can be very complex and we can always provide configurations taht meet your exact requirements so please call for a bespoke Quote on 08000 114 171
Service Highlights:
- Free to Set-Up
- Web Based Stats With Every Number
- Perfect for multi-site/homeworker
Full Details:
The entry point for all of our services is a business telephone number that we provide to you. Virtual Voice Services have access to telephone numbersacross the full range of 07/ 08/ 09 and 01/ 02 codes in the UK, we also have partnerships that can provide international telephone numbers including international toll free numbers and international in country phone numbers.
It doesn't matter if you are a small business with 2 employees or a global business with multiple offices that follows the sun - we can help supply a business telephone number that is easy to remember and achieves to goals that you are setting out to us in regards to your business or organisation. In fact we can help with telephone numbers in ALL business SECTORS
The correct telephone number in terms of charge band & "actual" number choice is important and we can be of great assistance.
Our high Level Features are:
- Should you invest in a "Gold" number?
- If you have callers from other countries outside of the UK what international telephone numbers should you issue?
- Do you want to offer FreePhone to your callers?
- How much will this cost?
- Do you want to make revenue from your call traffic?
- Let us show you how...
Allow us to show you how to monitor which numbers are effective once we start working together.
Let us show you how to put together an overall structure for your telephony services and numbers
Like what you have seen?
Want to know what to do next?
Fill in our Contact Form and we will call you OR Call 0844 310 4635 to request a personal online demo.
Service Highlights:
- Calls ONLY cost 1.5ppm
- No Service Set-up Fees
- Real-time Campaign Reporting
Full Details:
The more productive your call centre agents and customer service staff the more productive your business. This usually translates into more sales.
Virtual Voice Services provides Europes leading Voice Broadcast solution capable of delivering over 3 million calls per hour - This will keep any call centre busy!
Our Voice Broadcast solution can be used for sales & marketing or for mass emergency and political notifaction services.
We can help with Voice Broadcast requirements in ALL business SECTORS
Our Voice Broadcast solutions allow callers to hear a pre-recorded message and then take action such as elect to be transferred to a call centre agent.
Virtual Voice Services solution is however supplied on a hosted model with monthly fees and no large CAPEX fees.
Our high Level Features are:
- Easy Upload of Voice Broadcast calling lists
- Realtime progress reports of campaign
- Advanced data management + data rehash facilities
- Advanced survey solutions for mass voice survey broadcasts - Great for polictical campaigns
- Huge volume of through-put - Up to 3 million calls per hour per client
- Highly resiliant network based on the global Amazon data cloud
Features:
Features:
Web based accessed via browser or via windows based application
Full Campaign design & planning tool
Various levels of functionality for all levels of user
Easliy Configurable by non technical staff
Huge throughput of over 3 million calls per hour
Prebuilt survey tools
Various call transfer options
Price Details:
Price info:
Campaign Set-up - Free of Charge
UK Landline - 1.5ppm for connected calls
UK Mobile - 8ppm for connected calls
Campaigns require prepay of minutes
For companies with 1 Million or more contacts please call 08000 114 Contact Us for discounted pricing
From The Blog
09/11/2011
25/10/2011
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