Virtual Telephoney Solutions That Inspire

Below you will find the answers to our most commonly asked questions - However, feel free to call us on +44 (0)844 310 4635 or use the contact us form to ask any questions that you may have.

Q: Is there a minimum or maximum size of company that can use your telephony solutions such as Virtual Call Centres, Predictive Outbound Diallers, IVR's or Call Recording

A: No, absolutely not. We have designed (and costed) our solutions so that they have as much benefit to a Global company as they do to a home based sole trader

Q: We really would like to ensure that we can ensure our call centre agents are kept busy on outbound calls, what is the best route to do this?

A: Virtual Voice Services have the most cost effective Predictive Dialling solution in the UK, you will generate over 300% more calls than manual calling and around 150% more calls than simple "click to call" solutions. Our rates are LOW! 1.5ppm UK Local - This is the best price in the UK for a hosted Predictive Dialling solution.

Q: Does your Hosted Predictive Dialling solution include call recording & full data management?

A: Our Hosted Predictive Dialling Solution includes call recording, live agent monitoring & detailed campaign & agent reporting - Run through a demo to see the power of the most advanced Hosted Predictive Dialling solution in the UK.

Q: Do I need any special equipment or software to use even the most complex areas of your solutions?

A: Everything that we do is 100% web based, this means no special requirements regards hardware or software. The ultimate example is somebody can be on their web enabled mobile phone (As most mobile phones are now) and still view the same information and have the same access to configure services etc... as anybody else - All of this with no software downloads or special equipment - Just access to the web.

Q: Are your solutions VoIP (Voice over internet protocol) as I have heard there can be quality issues?

A: Our VoIP solutions are VERY reliable and come with a 30 day money back offer, if you are not delighted by the call quality we will terminate your contract and issue a full refund, we are that sure! We also offer help and advice regards braodband selection and how you can go about ensuring 100% service uptime, just give us a call on 0844 310 4635.

Q: How much do your solutions cost?

A: We have an extremely low cost model, this is usually made up of a set-up fee, a monthly service rental fee and a usage fee (Or usage refund in the case of some telephone numbers that generate a revenue). The exact fees are subject to your requirements an example being: A 10 person Virtual Call Centre with Call Recording and the full Agent Desktop with full Reporting would cost around £500 - £1500 set-up (Depending on complexity), a service rental fee of around £6 - £15 per agent per month. Usage is obviously impossible to guess as this depends on many factors such as how many calls you receive, what type of telephone number you have chosen etc.... If however your Virtual Call Centre was based on 0871 or 0844 then the chances are you wouldn't actually have a usage charge at all. For high volume users (above 10K minutes a month) call us to discuss our special price plans.